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Accessible Travel

ACTION is committed to providing an accessible bus service. This is provided through easy access buses and services for hearing, vision and mobility impaired users. The ACT Regional Community Bus Services also operate mini buses for people who are socially isolated because a lack of transport options.

ACTION Easy Access Buses

ACTION's fleet includes easy access buses for people with reduced mobility. "Easy access" means there are no steps, so getting into and out of the bus is easier for everyone.

ACTION's current fleet has 298 easy access buses. Each of these buses is equipped with an extendable ramp, a wide front entrance, and space in the bus to accommodate wheelchairs or prams.

For customers with mobility issues, please ask the driver to put down the ramp or lower the bus as appropriate for you to get on and off the bus.

Currently, ACTION's easy access fleet is dedicated to the high frequency "Blue Rapid " series. This includes weekday routes 300, 312, 313, 314, 315, and weekend route 900.

ACTION's fleet replacement strategy will ensure that all buses are wheelchair accessible by 2022. ACTION is committed to meet Commonwealth Disability Discrimination (DDA) targets of 55% by 2012, 80% by 2017 and 100% in 2022. As at 21 April 2016 63% of ACTION's Operational Fleet was DDA compliant.

Accessible Bus Requests

If you have a regular requirement for a wheelchair accessible bus on your service contact ACTION to register your request. Please provide your name, address, bus route and preferred time of travel. Where possible ACTION will make every attempt to meet this request. If ACTION is not able to meet this request immediately it will endeavour to do so with future network planning.

Options to Access Information

  • ACTION is committed to making its information and services accessible to as many people as possible.
  • If you have difficulty reading an ACTION standard printed document and would like to receive the publication in an alternative format such as large print, braille or audio please telephone 13 17 10.
  • If English is not your first language and you require the translating and interpreting service please telephone 13 14 50.
  • If you are deaf or hearing impaired and require the TTY typewriter service please telephone ACTION on (02) 6207 7689.

Hearing Impaired Passengers

We have a teletype (TTY) service for the hearing impaired in our Customer Service Centre. Please call (02) 6207 0494.

Vision Impaired Passengers

For the vision impaired ACTION provides:

  • Bus Stations and frequently used bus stops with tactile paving
  • Free travel for vision impaired passengers and their attendant
  • Braille and embossed bus stop number plates at selected stops
  • Bus hailing kits

Contact ACTION for details, by phone on 13 17 10 (02 6207 7611 outside the ACT) or use the contact form.

ACTION also allows guide dogs on our buses.

Bus Hailing Kits

Following a successful trial period and feedback from drivers and trial participants, ACTION now has bus hailing kits available to vision impaired people around Canberra to assist them in catching buses.

The bus hailing kit consists of a clear plastic pouch with three slots and a set of numbered inserts, which used together display the required bus route number to bus drivers. The inserts have large, raised print and Braille to help with identification.

These kits are available from Vision Australia, Canberra Blind Society and Guide Dogs Australia. Alternatively, riders can phone 13 17 10 for more information.

Mobility Aids on ACTION Buses

ACTION's accessible buses have been designed to comply with the national standards for mobility aids. Mobility aids that meet ACTION's specifications are welcome on the ACTION network. Please be aware that some oversized wheelchairs and scooters will not be able to board.

Mobility Aid Dimensions

Your mobility aid needs to:

  • Fit within an allocated space of 1300mm by 800mm;
  • Be no more than 750mm wide at a height 300mm above the ground;
  • Weigh less than 300kg including the aid, occupant and assistant (if applicable) when using a ramp or other boarding devices.

Stability

Your mobility aid needs to:

  • Be able to move in the direction determined by the transport operator; and
  • Have effective braking systems to maintain stability.

Manoeuvrability

To board ACTION Buses your mobility aid should be able to:

  • Turn 180 degrees within an area 2070mm by 1540mm;
  • Cross a horizontal gap up to 40mm wide;
  • Mount a vertical rise (bump) up to 12mm;
  • Cross grating gaps up to 13mm wide and 150mm long;
  • Negotiate a 1:14 grade ramp unassisted;
  • Negotiate up to a 1:8 grade where the ramp is less than 1520mm; and
  • Negotiate a 1:4 grade ramp with assistance.

Download Safer Travel for Passengers Using Mobility Aids on Public Transport (PDF 460Kb).

The Community Transport Coordination Centre

The Community Transport Coordination Centre is a central point where residents can access alternative public transport options, including the newly developed Flexible Bus Service. If you require assistance with community public transport, please call the Coordination Centre on (02) 6205 3555 or visit the Transport for Canberra website. The Centre is open Monday – Friday, 9.00am – 4.00pm.

ACT Regional Community Bus Service

The ACT's Regional Community Services operate a flexible Regional Community Bus Services for ACT residents who are isolated because of a lack of other viable transport options. More information on the Community Bus can be found on the Community Services website.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 17 10.
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