ACTION is committed to providing an accessible bus service. This is provided through easy access buses and services for hearing, vision and mobility impaired users. The ACT Regional Community Bus Services also operate mini buses for people who are socially isolated because a lack of transport options.
ACTION's fleet includes easy access buses for people with reduced mobility. "Easy access" means there are no steps, so getting into and out of the bus is easier for everyone.
ACTION's current fleet has 298 easy access buses. Each of these buses is equipped with an extendable ramp, a wide front entrance, and space in the bus to accommodate wheelchairs or prams.
For customers with mobility issues, please ask the driver to put down the ramp or lower the bus as appropriate for you to get on and off the bus.
Currently, ACTION's easy access fleet is dedicated to the high frequency "Blue Rapid " series. This includes weekday routes 300, 312, 313, 314, 315, and weekend route 900.
ACTION's fleet replacement strategy will ensure that all buses are wheelchair accessible by 2022. ACTION is committed to meet Commonwealth Disability Discrimination (DDA) targets of 55% by 2012, 80% by 2017 and 100% in 2022. As at 21 April 2016 63% of ACTION's Operational Fleet was DDA compliant.
If you have a regular requirement for a wheelchair accessible bus on your service contact ACTION to register your request. Please provide your name, address, bus route and preferred time of travel. Where possible ACTION will make every attempt to meet this request. If ACTION is not able to meet this request immediately it will endeavour to do so with future network planning.
We have a teletype (TTY) service for the hearing impaired in our Customer Service Centre. Please call (02) 6207 0494.
For the vision impaired ACTION provides:
Contact ACTION for details, by phone on 13 17 10 (02 6207 7611 outside the ACT) or use the contact form.
ACTION also allows guide dogs on our buses.
Following a successful trial period and feedback from drivers and trial participants, ACTION now has bus hailing kits available to vision impaired people around Canberra to assist them in catching buses.
The bus hailing kit consists of a clear plastic pouch with three slots and a set of numbered inserts, which used together display the required bus route number to bus drivers. The inserts have large, raised print and Braille to help with identification.
These kits are available from Vision Australia, Canberra Blind Society and Guide Dogs Australia. Alternatively, riders can phone 13 17 10 for more information.
ACTION's accessible buses have been designed to comply with the national standards for mobility aids. Mobility aids that meet ACTION's specifications are welcome on the ACTION network. Please be aware that some oversized wheelchairs and scooters will not be able to board.
Your mobility aid needs to:
Your mobility aid needs to:
To board ACTION Buses your mobility aid should be able to:
Download Safer Travel for Passengers Using Mobility Aids on Public Transport (PDF 460Kb).
The Community Transport Coordination Centre is a central point where residents can access alternative public transport options, including the newly developed Flexible Bus Service. If you require assistance with community public transport, please call the Coordination Centre on (02) 6205 3555 or visit the Transport for Canberra website. The Centre is open Monday – Friday, 9.00am – 4.00pm.
The ACT's Regional Community Services operate a flexible Regional Community Bus Services for ACT residents who are isolated because of a lack of other viable transport options. More information on the Community Bus can be found on the Community Services website.