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Accessible Travel
ACT Regional Community Bus Service
A total of six minibuses covering all regions of the ACT are available. Each bus is wheelchair accessible with a hoist at the rear of the vehicle. Access to the service will largely be between peak hours.
For more information on your local minibus service and contact details
Options to Access Information
- ACTION is committed to making its information and services accessible to as many people as possible.
- If you have difficulty reading an ACTION standard printed document and would like to receive the publication in an alternative format such as large print, braille or audio please telephone 13 17 10.
- If English is not your first language and you require the translating and interpreting service please telephone 13 14 50.
- If you are deaf or hearing impaired and require the TTY typewriter service please telephone ACTION on (02) 6207 7689.
ACTION Easy Access Buses
ACTION's fleet includes easy access buses for people with reduced mobility. "Easy access" means there are no steps, so getting into and out of the bus is easier for everyone.
ACTION's bus fleet includes 115 easy access buses. Each of these buses is equipped with an extendable ramp, a wide front entrance, and space in the bus to accommodate wheelchairs or prams.
For customers with mobility issues, please ask the driver to put down the ramp for you to get on and off the bus.
Currently, ACTION's easy access fleet is dedicated to the high frequency "Intertown Route " series. This includes weekday routes 300, 312, 313, 314, 315, and weekend route 900.
Over the next 3 years ACTION will be purchasing 100 new wheelchair accessible (easy access) buses. ACTION's fleet replacement strategy will ensure that all buses are wheelchair accessible by 2022. ACTION is committed to meet Commonwealth Disability Discrimination (DDA) targets of 55% by 2012, 80% by 2017 and 100% in 2022. 29% of ACTION's current fleet are DDA compliant.
Accessible Bus Requests
ACTION is committed to providing an accessible bus service for all Canberrans.
If you have a regular requirement for a wheelchair accessible bus on your service contact ACTION to register your request . Please provide your name, address, bus route and preferred time of travel. Where possible ACTION will make every attempt to meet this request. If ACTION is not able to meet this request immediately it will endeavour to do so with future network planning.
Hearing Impaired Passengers
We have a teletype (TTY) service for the hearing impaired in our Customer Service Centre. Please call (02) 6207 0494 .
Visually Impaired Passengers
For the visually impaired ACTION provides:
- bus interchanges and frequently used bus stops with tactile paving
- free travel for visually impaired passengers and their attendant
Contact ACTION for details, by phone on 13 17 10 (02 6207 7611 outside the ACT) or use the contact form.
ACTION also allows guide dogs on our buses.
Mobility Aids on ACTION Buses
ACTION's accessible buses have been designed to comply with the national standards for mobility aids. Mobility aids that meet ACTION's specifications are welcome on the ACTION network. Please be aware that some oversized wheelchairs and scooters will not be able to board.
Mobility Aid Dimensions
Your mobility aid needs to:
- Fit within an allocated space of 1300mm by 800mm;
- Be no more than 750mm wide at a height 300mm above the ground;
- Weigh less than 300kg including the aid, occupant and assistant (if applicable) when using a ramp or other boarding devices.
Stability
Your mobility aid needs to:
- Be able to move in the direction determined by the transport operator; and
- Have effective braking systems to maintain stability.
Manoeuvrability
To board ACTION Buses your mobility aid should be able to:
- Turn 180 degrees within an area 2070mm by 1540mm;
- Cross a horizontal gap up to 40mm wide;
- Mount a vertical rise (bump) up to 12mm;
- Cross grating gaps up to 13mm wide and 150mm long;
- Negotiate a 1:14 grade ramp unassisted;
- Negotiate up to a 1:8 grade where the ramp is less than 1520mm; and
- Negotiate a 1:4 grade ramp with assistance.
For more information download a copy of the brochure "Safer Travel for Passengers Using Mobility Aids on Public Transport"
(PDF 460Kb) 
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