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ACTION is a branch in the Roads and Public Transport Division of the Territory and Municipal Services Directorate, within the ACT Government. As a wholly Government owned and operated business it subscribes to public sector governance principles and practices.
ACTION's Governance Framework consists of a suite of policies and procedures about how, where and to whom the business delivers its services. This framework has been developed within the context of the Territory and Municipal Services Directorate (TAMS) governance arrangements taking into account Government transport policy and legislation.
Central to ACTION's governance model are:
Central to ACTION's leadership is the structure of the organisation. The primary responsibility for the management of ACTION Bus Services and its business lies with the Director. The Director is responsible for the strategic, operational and financial management of ACTION.
The Director reports to the Minister for Territory and Municipal Services through the Executive Director, Roads and Public Transport Division and Director-General of the Territory and Municipal Services Directorate.
Reporting to the Director is ACTION's Senior Management Team. The ACTION Senior Management Team makes operational, financial and corporate governance decisions relating to the day-to-day operations of the ACTION transport business in the context of strategic business plans
ACTION has a number of Service Policies that provide broad direction on ACTION's position on issues relating to ACTION services and the delivery of these services for the information of stakeholders to guide underlying procedures and processes. These policies are developed in accordance with ACTION's Governance Framework.
From time to time, and where these policies are reviewed, ACTION may seek submissions from our customers and interested stakeholders. When we are undertaking public consultation information will be listed in Latest News section of our website and also on the ACT Government's Community Engagement website Time to Talk.
ACTION has developed a governance framework that consists of a suite of policies and procedures or work instructions about how, where and to whom the business delivers its services.
What is governance?
The Australian National Audit Office (ANAO, 2003) defines governance as the process by which organisations are directed, controlled and held to account.
ACTION delivers public transport to the ACT community. It is a wholly Government owned and operated business and therefore subscribes to public sector governance.
What is public sector governance?
The ANAO describes public sector governance as the manner in which public sector organisations acquit their responsibilities of stewardship by being open, accountable and prudent in decision making, in providing policy advice, in managing and delivering programs and in demonstrating leadership.
The ANAO goes on to say that good governance is about both:
Why is a governance framework necessary?
A governance framework serves as the primary guide to the development and implementation of governance arrangements. ACTION's governance arrangements consist of a decision making structure, decision making mechanisms as well as a suite of policies and procedures or work instructions about how, where and to whom the business delivers its services. These are developed in the context of legislation and Government policy on public transport.
What are ACTION's governance arrangements?
ACTION's governance arrangements fall into a range of areas which may be described as the principles of governance:
Accountability – ACTION ensures accountability by:
Transparency/Openness – ACTION ensures transparency/openness through:
Integrity – ACTION endorses the Government's emphasis on the highest standards of ethical conduct in the public service by:
Stewardship – public officials are entrusted with resources belonging to the community and must exercise their powers responsibly. ACTION utilises a number of mechanisms to ensure that it maintains appropriate stewardship of the community's resources including:
Efficiency – ACTION ensures efficiency by:
Leadership – ACTION ensures effective leadership by clearly identifying its leadership team, their roles and responsibilities. ACTION's leaders are identified in the organisation structure and are committed to delivering good governance through:
ACTION's leaders facilitate this by endorsing and adopting the TAMS:
Where do I find out more information about policy, governance or compliance?
ACTION has a Policy, Governance and Compliance Officer who maintains the Corporate Governance Framework and Policy Development Process. The Policy, Governance and Compliance Officer is available to answer any questions or concerns you may have relating to ACTION's governance arrangements by calling 13 17 10.