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ACTION is a branch in the Roads and Public Transport Division of the Territory and Municipal Services Directorate, within the ACT Government. As a wholly Government owned and operated business it subscribes to public sector governance principles and practices.

ACTION's Governance Framework consists of a suite of policies and procedures about how, where and to whom the business delivers its services. This framework has been developed within the context of the Territory and Municipal Services Directorate (TAMS) governance arrangements taking into account Government transport policy and legislation.

Central to ACTION's governance model are:

  • accountability
  • transparency/openness
  • integrity
  • stewardship
  • efficiency
  • leadership.

Central to ACTION's leadership is the structure of the organisation. The primary responsibility for the management of ACTION Bus Services and its business lies with the Director. The Director is responsible for the strategic, operational and financial management of ACTION.

The Director reports to the Minister for Territory and Municipal Services through the Executive Director, Roads and Public Transport Division and Director-General of the Territory and Municipal Services Directorate.

Reporting to the Director is ACTION's Senior Management Team. The ACTION Senior Management Team makes operational, financial and corporate governance decisions relating to the day-to-day operations of the ACTION transport business in the context of strategic business plans

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